Pampered Chef Customer Service

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We’re thrilled to have you as a Pampered Chef customer! We want you to be happy with your products. If you’re not completely satisfied with your purchase from pamperedchef.ca or an authorized Pampered Chef Independent Consultant, you may return your item for a replacement, exchange, or refund of the original amount paid subject to the product return guidelines set forth below.

Proof of purchase (your order number) is required for all returns. You can access your order number from your Pampered Chef account, order receipt, or order pack list. After your purchase is verified, we will issue the replacement, exchange, or refund based on availability and within our discretion.

Request a Refund, Exchange, Replacement, or Missing Item

Connect to your consultant for assistance with your return or exchange.

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Product Return Guidelines

Returns Within 30 Days of Ship Date
Upon receiving the authorization of exchange, replacement, or refund, we will arrange pre-paid shipping for your return, when applicable.

Returns After More Than 30 Days From Ship Date
You’ll need to return the product to the company. Return packaging and any shipping charges are your responsibility. Returns must be received before any exchange, replacement, or refund is processed. The company reserves the right to either exchange, replace, or refund the product.

Refund, Exchange, and Replacements
All items must be made available for return to Pampered Chef Home Office. Please do not discard any product unless you have been informed that you are not required to return the item. All credits will be based on the amount you originally paid, not the item’s current retail price.

• Refunds/Exchanges – All refunds and exchanges must be requested within one year of your verified product ship date.
• Refunds – All refunds will be made based in the original form of purchase. If the original form of payment cannot be refunded, a check will be issued. Refunds are typically processed within 14 business days.
• Exchanges – If the price of the exchanged item has increased, you will not be charged for the increase. If the price of the exchanged item has decreased, you will not receive a refund of the difference.
• Replacements – If actual product replacement cannot be made due to unavailability we may, in our sole discretion, offer a comparable product as a replacement, or offer a credit toward future purchases in an amount not to exceed the price the customer paid for the exchanged item.
• Picture Returns – Some items may be replaced using our picture returns process. Instead of requesting you ship the original product back, we may request a photo of the damaged item. Picture returns are limited to select items.
• Consultant Kits – Kit selections are final; no returns, exchanges, or substitutions. Consultant kit products carry the same guarantee as the respective product. A consultant has three days from the date they sign their agreement to cancel their agreement.
• Pantry Items – Pantry items may not be returned or exchanged unless there is spoilage within its shelf life, damage in shipping, or error on our part.

Product Guarantees
Pampered Chef offers customers a variety of guarantees depending on the product you have purchased.

Shipping Products Back to Pampered Chef
Please print the reference/confirmation number we sent you on the outside of the package. Failure to include the reference/confirmation number will delay the return process. Also, returned products should be securely packaged. Please use the original case or protective sleeve or be sure to pack the product so that sharp points or edges do not cut through the packaging.

Order Cancellation
Provinces of Alberta, Saskatchewan, Manitoba*, Northwest Territories, Nunavut, Yukon, Nova Scotia**, Prince Edward Island, Newfoundland, Ontario, New Brunswick and British Columbia

Buyers Right to Cancel

You may cancel this contract from the day you enter into the contract until 10 days after you receive a copy of the contract. You do not need a reason to cancel.

If you do not receive the goods or services within 30 days of the date stated in the contract, you may cancel this contract within one year of the contract date. You lose that right if you accept delivery after the 30 days. There are other grounds for extended cancellation. For more information, you may contact your provincial/territorial consumer affairs office.

If you cancel this contract, the seller has 15 days to refund your money and any trade-in, or the cash value of the trade-in. You must then return the goods.

To cancel, you must give notice of cancellation at the address in this contract. You must give notice of cancellation by a method that will allow you to prove that you gave notice, including registered mail or by personal delivery.

The Pampered Chef—Canada Corp.
3701 E. Main Street, PO Box 362
Stevensville, ON L0S 1S0

Telephone number of itinerant merchant or representative:
289-397-0300

For all provinces, you may return products by shipping to:

The Pampered Chef—Canada Corp.
c/o Shiphero
5900 14th Avenue
Markham, ON L3S 4M4

*For the province of Manitoba only, you may give notice of cancellation to:
Larry Bird
c/o Monk Goodwin LLP
700-444 St. Mary Avenue
Winnipeg, MB R3C 3T1

** For the province of Nova Scotia only, you may give notice of cancellation and return products at:
1701 Hollis Street, Suite 800,
Halifax, Nova Scotia B3J 3M8.

Le Province du Nouveau Brunswick

Droit de Résiliation de L’acheteur

Vous pouvez résilier le présent contrat à compter de la date de conclusion du contrat, et ce, pendant une période de 10 jours après la réception d’une copie du contrat. Vous n’avez pas besoin de donner une raison pour résilier le contrat.

Si vous ne recevez pas le bien ou le service au cours des 30 jours qui suivent la date indiquée dans le contrat, vous avez un an, à compter de la date du contrat, pour résilier le contrat. Toutefois, vous perdez ce droit de résiliation si vous acceptez la livraison après la période de 30 jours. Le droit de résiliation peut être prolongé pour d’autres raisons. Pour de plus amples renseignements, communiquez avec votre bureau provincial/territorial de la consommation.

Si vous résiliez le présent contrat, le vendeur doit, dans les 15 jours qui suivent, vous rembourser toute somme que vous lui avez versée et vous remettre tout bien qu’il a pris en échange ou la somme correspondant à la valeur de ce dernier. Vous devez alors retourner le bien acheté.

Pour résilier le présent contrat, il vous suffit de donner un avis de résiliation à l’adresse mentionnée dans ce contrat. L’avis doit être donné par un moyen qui vous permet de prouver que l’avis a réellement été donné, y compris par courrier recommandé, télécopieur ou remise en personne.

Ontario

Your Rights under the Consumer Protection Act, 2002

You may cancel this agreement at any time during the period that ends ten (10) days after the day you receive a written copy of the agreement. You do not need to give the supplier a reason for cancelling during this 10-day period.

If the supplier does not make delivery within 30 days after the delivery date specified in this agreement or if the supplier does not begin performance of his, her or its obligations within 30 days after the commencement date specified in this agreement, you may cancel this agreement at any time before delivery or commencement of performance. You lose the right to cancel if, after the 30-day period has expired, you agree to accept delivery or authorize commencement of performance.

If the delivery date or commencement date is not specified in this agreement and the supplier does not deliver or commence performance within 30 days after the date this agreement is entered into, you may cancel this agreement at any time before delivery or commencement of performance. You lose the right to cancel if, after the 30-day period has expired, you agree to accept delivery or authorize commencement of performance.

In addition, there are other grounds that allow you to cancel this agreement. You may also have other rights, duties and remedies at law. For more information, you may contact the Ministry of Consumer and Business Services.

To cancel this agreement, you must give notice of cancellation to the supplier, at the address set out in the agreement, by any means that allows you to prove the date on which you gave notice. If no address is set out in the agreement, use any address of the supplier that is on record with the Government of Ontario or the Government of Canada or is known by you.

If you cancel this agreement, the supplier has fifteen (15) days to refund any payment you have made and return to you all goods delivered under a trade-in arrangement (or refund an amount equal to the trade-in allowance).

However, if you cancel this agreement after having solicited the goods or services from the supplier and having requested that delivery be made or performance be commenced within ten (10) days after the date this agreement is entered into, the supplier is entitled to reasonable compensation for the goods and services that you received before the earlier of the 11th day after the date this agreement was entered into and the date on which you gave notice of cancellation to the supplier, except goods that can be repossessed by or returned to the supplier.

If the supplier requests in writing repossession of any goods that came into your possession under the agreement, you must return the goods to the supplier’s address, or allow one of the following persons to repossess the goods at your address:

The supplier.

A person designated in writing by the supplier.

If you cancel this agreement, you must take reasonable care of any goods that came into your possession under the agreement until one of the following happens:

The supplier repossesses the goods.

The supplier has been given a reasonable opportunity to repossess the goods and twenty-one (21) days have passed since the agreement was cancelled.

You return the goods.

The supplier directs you in writing to destroy the goods and you do so in accordance with the supplier’s instructions.

British Columbia

Consumer’s Right to Cancel

This is a contract to which the Business Practices and Consumer Protection Act applies.

You may cancel this contract from the day you enter the contract until 10 days after you receive a copy of this contract. You do not need a reason to cancel.

If you do not receive the goods or services within 30 days of the date stated in the contract, you may cancel this contract within one year of the contract date. You lose that right if you accept delivery after the 30 days. There are other grounds for extended cancellation.

If you cancel this contract, the seller has 15 days to refund your money and any trade-in, or the cash value of the trade-in. You must then return the goods.

To cancel, you must give notice of cancellation at the address in this contract. You must give notice of cancellation by a method that will allow you to prove that you gave notice, including registered mail, electronic mail, or personal delivery.

If you send the notice of cancellation by mail, or electronic mail, it doesn't matter if the seller receives the notice within the required period as long as you sent it within the required period.

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